DE01--ECO Enterprise Service Desk (ESD) Tier One Support - RFI (VA-26-00084022)

Department of Veterans Affairs · VETERANS AFFAIRS, DEPARTMENT OF · Sources Sought · 36C10B26Q0700

posted 30 July 2026 · closed 12 August 2026 · NAICS 541512 · PSC DE01 · 2 postings

Summary

The Department of Veterans Affairs is seeking information from vendors to provide Tier One Enterprise Service Desk support, including capabilities related to AI-generated summaries and automation tools. The notice emphasizes how AI and automation could improve agent workflow, staffing efficiency, and handling of escalations, but the primary requirement remains a conventional service desk operation.

View the official notice ↗

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