DE01--ECO Enterprise Service Desk (ESD) Consolidated Effort - RFI (VA-27-00011677)

Department of Veterans Affairs · VETERANS AFFAIRS, DEPARTMENT OF · Sources Sought · 36C10B27Q0035

posted 7 October 2026 · closes 21 October 2026 · NAICS 541512 · PSC DE01

Summary

The Department of Veterans Affairs is issuing a Sources Sought RFI to gather industry input on consolidating its Enterprise Service Desk (ESD) Tier 0/1 support and Contact Center Infrastructure (CCI) into an integrated service delivery model. The notice emphasizes outcome‑based accountability, AI‑assisted self‑service, and how billing and performance metrics should be managed under such a model.

View the official notice ↗

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