AI Native Complaint Intake and Case Analysis Solution

General Services Administration · FEDERAL ACQUISITION SERVICE · Justification · 47QACA26K0718

posted 14 August 2026 · awarded 13 August 2026 · NAICS 518210 · PSC R499

Summary

The government seeks a commercially available, AI‑native complaint intake and case analysis solution to automate intake, deduplication, and categorization of both existing backlog and future public complaints for the Office for Civil Rights. This purchase is notable because it aims to replace manual processing with advanced artificial intelligence to improve case handling efficiency.

View the official award announcement ↗

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