DA01--Market Research Request - VA Customer Relationship Management (CRM) Modernization (VA-27-00005481)

Department of Veterans Affairs · VETERANS AFFAIRS, DEPARTMENT OF · Sources Sought · 36C10B27Q0006

posted 27 July 2026 · closed 4 August 2026 · NAICS 541512 · PSC DA01

Summary

The Department of Veterans Affairs is conducting market research to gather information for modernizing and consolidating its enterprise Customer Relationship Management (CRM) applications, including sustainment of existing Microsoft Dynamics and Salesforce systems and development of a new consolidated CRM on the Salesforce platform. The effort aims to standardize contact center CRMs across the VA but this notice provides no further detail beyond the request for information.

View the official notice ↗

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